A Note to Parents
Parents tend to choose a tutor or facility based on reputation and word of referrals. It is important that the parent as well as the student feels comfortable at the facility and with the tutors.
As teachers, we know how to explain content, but we also understand what students need to feel in order to be successful learners. They must feel that their instructor cares about them and their success. A student must feel important and wanted.
Many tutoring centers are missing that vital piece. Leaps and Bounds has that quality, and demonstrates it very well. Parents say things like, “that other place felt so cold…institutionalized, not like this”. Our kids are comfortable and at ease with the staff, which in turns help the parents feel at ease.
Leaps and Bounds caters to its customers. Many companies lack the person to person touch that the staff at Leaps and Bounds is trained on. These are small actions that make a huge impact on our customers. They can’t quite put their hand on what makes the atmosphere so different, but it is the extreme personal attention given to each family.
A team member must acknowledge every customer’s presence within ten seconds of their entry, and greet the customer with a smile. Team members are required to answer the phone with a smile also. Return customers are called by name. Thank you notes and birthday cards are sent in the mail to recognize our students.
Every four weeks parents receive a face to face conference regarding their student’s progress. Administrators attend parent/teacher conferences at the student’s school as a support to the parent and the classroom teacher.
We call our students the night before major tests to wish students well and to let them know how much we believe in them. It makes the student feel great and the parents are blown away that the staff is so thoughtful. The staff is very involved with all aspects of the student’s progress.
We are a support system for the whole family. Our commitment to our students goes beyond tutoring. Parents view the staff as their partner in their student’s academic success. This sets Leaps and Bounds apart from its competitors.